What
do I do if need to return my purchase?
PureModa.com customers
are given 3
business days to initiate
a return (RMA) from
delivery receipt date. For example, if you purchase an item
from us on Monday,
January 12 -
PureModa.com then ships you out on Wednesday,
January 14 - You the
customer receives and signs for your package on Friday,
January 16. Starting
the next business day - you have 3 business days
to initiate AND fill out our Return
Merchandise Authorization for your package. Since Saturdays
and Sundays are NOT considered part of the business week
- PureModa.com starts counting from Monday on. The
last day you can possibly request/fill out a Return Merchandise Authorization
is 12 MIDNIGHT EASTERN STANDARD TIME of Wednesday January 21.
The
item must be unused and still in it's original packaging. We do
not give out refunds for return or initial shipping
costs. A refund less a 15% re-stocking fee -for the
item's website price will be given within 24-72hrs of receiving
your return back to us.
All
RMA packages
must be received within 15 days of delivery receipt (please check your
tracking number - to view delivery receipt date)
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May
I exchange My item for something else if I don't like it?
For
an exchange, first fill out a
Return Merchandise Authorization Form. Your other option here at
PureModa.com is returning your UNUSED item within
15 business from delivery receipt date for an exchange less a 15% re-stock
fee. This
will be for an exchange of another item of equal or higher value. Exchange
differences
and costs will be billed to the credit card we have on file for you. We
do not credit return shipping costs back to us. Customers will
automatically be billed $10.00 for FEDEX EXPRESS shipping
charges to their respective zip
code. This Fedex EXPRESS charge is for shipping for the
exchange item of choice (customer has picked out already). Exchange item
charges
will be billed to credit card we have on file for the customer.
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My
item is damaged! What do I do?
You
have 3 days from delivery receipt to report damaged shipments. To expedite,
please call us at (888)-312-7389. Do
let us know how badly the item is damaged so that we may figure out if
it
was
damaged
during
time
of
shipment. We
offer only DAMAGE FREE merchandise on our PureModa.com website. Rarely
does an item ship out damaged, however if and only if the item was damaged
during or before shipping Puremoda.com will take the necessary actions
to exchange your damaged merchandise for a damage free item. PureModa.com
then will set up a pick up day of your choice. Shipping costs
will be billed to us and we will then send you a new DAMAGE FREE exchanged
item via shipping method you originally
requested.
Please
note that if your item is damaged we will gladly exchange it at no extra
charge.
If
you choose to RETURN your item for a REFUND credit - a 15% Re-stocking Fee will still apply
for damaged goods
Please
fill out our RETURN AUTHORIZATION FORM for damage exchange/refund
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How
fast are returns given to returned merchandise?
As
soon as we receive your merchandise, we will thoroughly inspect it for
damages and no signs of use or fragrance. Refunds are given within 24 to
72hrs. Please give us up to the 72hrs for a refund and allow up to 30 days
for it to show up on your billing statement. If you have further questions
- please call us at 888-312-7389
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